Your Guide to a Perfect Stay

To ensure everyone enjoys a wonderful and secure visit, you'll find our complete rules and policies below. Please review them before your arrival to help us make your time here as pleasant as possible."

Our Policies

Reservations

The transaction made through the website will be billed by El Mesón del Ticúz, through its legal representative, Fernando Lomelín Valencia, with whom the contract is deemed to have been entered into.

These Terms and Conditions apply to all reservations made on this website.

Check-in time: 3:00 PM | Check-out time: 12:00 PM (Please check with reception for late check-out availability).

Reservations are only valid with a deposit, transfer, or security charge made through the website for the amount requested as an advance payment.

Any modification to the reservation must be requested at least 48 hours prior to arrival.

Cancellations

All cancellations carry a 20% penalty on the deposit provided, provided they are made at least 72 hours prior to the check-in date.

If cancellation is made less than 72 hours in advance, no refund will be issued.

During peak periods, additional policies may apply, which will be specified in the reservation confirmation document.

Pet Policy

General Conditions

We accept pet dogs and cats with a maximum weight of 20 kg.

One pet is allowed per room, with prior registration at the time of booking or check-in.

Pets must remain under supervision at all times and may not be left alone in the room or common areas.

For safety, they must always be on a leash, in a carrier, or in a kennel when outside the room.

Cleaning and Care

Pets must be free of parasites and have a current vaccination record.

Pets are not allowed on beds or furniture. If pets are allowed to be placed on the beds, an additional fee of $250.00 MXN per night will apply.

Owners are responsible for picking up after their pets and disposing of it in the appropriate receptacles.

Any damage caused by the pet to furniture, bedding, facilities, or other guests will be charged to the owner's account.

An additional cleaning fee of $300.00 MXN will apply per stay.

Respect and Coexistence

We ask that owners keep their pets quiet and calm during their stay.

The hotel reserves the right to request the removal of the pet in the event of aggressive, destructive, or disruptive behavior.